FAQs

Yes, please click here to use our store locator to find an authorized retailer near you.

Yes it is in order to provide the color with reasonable durability.

Our website offers a selected assortment of our newest and most popular styles. If our website does not currently have the item or size you are searching for, we may have it available at a Roberto Coin authorized retailer. To find out about additional products, styles, or sizes, please contact concierge@coinusa.com or visit a Roberto Coin boutique. To find the nearest Roberto Coin boutique, please click here.

Roberto Coin Inc. is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Therefore, all Roberto Coin online orders will include sales tax where such taxes are imposed by the destination state. Applicable sales tax will be added for deliveries within the following states: FL, MA, NC, NY, UT.

It may take up to 14 days to process your order. You will receive an email with your tracking information once your order has been shipped. If you would like to receive an estimated time of arrival, please contact concierge@coinusa.com with the SKU(s) you are interested in purchasing.

Our website only ships to U.S. and Puerto Rico. For any international shipping, please visit our corporate site at http://en.robertocoin.com/

We accept the following forms of payment for order placed online: American Express, Visa, Mastercard, Discover, Shop Pay, Apple Pay, and Google Pay. All payment methods may not be available at all times. For more on payment processing, see our Privacy Policy.

Please contact concierge@coinusa.com with your order # and they will alert you the status of your order.

Our experienced specialists will help you choose the perfect item for you or as gift. We welcome you to contact a customer care specialist directly at concierge@coinusa.com or by phone (1-212-486-4545) between the hours of 9pm and 5pm EST, Monday through Friday.

Yes. You will have the ability to submit a gift message in cart and checkout processes if you choose do so.

Every piece is sent with our iconic box and travel pouch. Additional gift-wrapping materials are available upon request.

If you are not satisfied with your order, returns will be accepted for full refund for up to 15 business days from the date of receipt. Customers are responsible for return shipping costs. Returns will be accepted for exchange for up to 30 days from date of receipt. For products purchased through a boutique, please contact the store directly. For any further assistance, please contact concierge@coinusa.com.

It may take up to 14 days to process your order. You will receive an email with your tracking information once your order has been shipped. If you would like to receive an estimated time of arrival, please contact concierge@coinusa.com with the SKU(s) you are interested in purchasing.

Our website only ships to U.S. and Puerto Rico. For any international shipping, please visit our corporate site at http://en.robertocoin.com/

Currently, we ship via FedEx to the U.S. and U.S Territories. As a convenience for our customers, we offer complimentary shipping on all orders. Please note a signature is required upon delivery.

In the case of manufacturing defects, Roberto Coin’s jewelry is covered by warranty that is valid for 24 months from the date of purchase.

Any damages resulting from improper use, accidents, natural alterations, or alterations due to wear as well as modifications caused by normal use of the jewel are totally excluded from the warranty.

The warranty is automatically null and void if the item has been tampered with or repaired and/or worked on by third parties.

The authenticity is guaranteed by marks 1226VI or RC or Roberto Coin, and the brand’s signature ruby.

Should your piece ever need servicing, simply bring your item to any of our authorized retailers. In order to find a store near you, use our store locator located at the top of this webpage.